Overview

Thank you for choosing Skillbind Education for your professional development needs. We offer a range of online courses specifically tailored for Civil Engineers and Architects. This Shipping Policy outlines the terms and conditions regarding the delivery of course materials and any other physical products associated with our online courses.

Digital Course Materials

All course materials, including videos, reading materials, and other resources, are delivered digitally through our online platform. Upon successful purchase, you will receive immediate access to your course materials through your account on our website and application.

Physical Products

In some cases, we may offer physical products, such as certificates, workbooks, or promotional items, which complement our online courses. The following terms apply to the shipping of these physical products:

1. Shipping Locations

We ship physical products to addresses within India. For international shipping, please contact our support team at [email protected] for availability and additional shipping charges.

2. Shipping Costs

Shipping costs will be calculated and displayed at checkout based on the delivery address and selected shipping method. Any customs duties, taxes, or additional fees for international shipping are the responsibility of the customer.

3. Shipping Methods and Delivery Times

We offer several shipping methods, including standard and expedited shipping. Delivery times vary based on the selected method and destination. Estimated delivery times are as follows:

Standard Shipping: [5-10 business days]

Expedited Shipping: [2-5 business days]

Please note that these are estimates, and actual delivery times may vary.

4. Order Processing Time

Orders are processed within [1-3 business days] after payment is confirmed.You will receive a confirmation email with tracking information once your order has been shipped.

5. Tracking Your Order

Once your order is shipped, you will receive an email containing tracking information.You can track your order status through the provided tracking link or by logging into your account on our website.

6. Shipping Delays

While we strive to deliver your products within the estimated time frames, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may cause delays.We are not responsible for shipping delays caused by carriers or any other external factors.

7. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact our support team at [email protected] within 7 days of receiving the order.We will work with you to resolve the issue, which may include replacement or refund of the affected items.

8. Returns and Exchanges

Physical products can be returned or exchanged within 30 days of receipt, provided they are in new and unused condition. To initiate a return or exchange, please contact our support team at [email protected] for further instructions. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Contact Information

For any questions or concerns regarding our shipping policy, please contact our customer support team:

Email: [email protected]

Phone: 8618670622

We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing our EdTech platform for your continuing education and professional growth.